Refund and Cancellation Policy
ELI Financials is committed to providing a transparent, fair experience for all participants registering for webinars and training events. Please read the following policy carefully before registering.
1. Cancellations by Participants
Participants who wish to cancel their registration must notify ELI Financials in writing—by email or through the registration platform—at least 24 hours before the scheduled webinar to qualify for a full refund.
Cancellations made up to 4 hours before the webinar may be eligible for a partial refund or a credit towards a future webinar, at the discretion of ELI Financials.
2. Non-Attendance
Refunds are not available for registrants who do not attend a webinar and do not provide prior notification.
If you cannot attend, please contact ELI Financials in advance to discuss potential credit options.
3. Technical Issues
If technical issues on the part of ELI Financials prevent a registered participant from accessing the webinar, a full refund or credit towards a future session may be issued upon request.
All technical issue requests should be submitted in writing within five business days of the scheduled event.
4. Refund Process
All refunds will be processed within seven business days following the receipt of a valid refund request.
Refunds are issued to the original payment method unless an alternative arrangement is agreed.
5. Exceptions
ELI Financials reserves the right to make exceptions to this policy for extenuating circumstances, including but not limited to medical emergencies or other unavoidable situations.
Exceptions are reviewed and determined on a case-by-case basis.
6. Contact Information
For refund inquiries, cancellation notices, or any questions about this policy, please contact:
ELI Financials Support Team
Email: support@elifinancials.
Phone: +1 909-639-2149